Privacy Policy

At Hangry Joe's, we are deeply committed to protecting the privacy and personal information of every individual who interacts with our website, places an order, or engages with our food services. This Privacy Policy is designed to provide you with a clear, transparent, and comprehensive understanding of how we collect, use, store, share, and protect your personal information when you visit hangryjoes-food.top or use any of our associated services.

Please read this Privacy Policy carefully before using our website or submitting any personal information to us. By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our website and services immediately.

This Privacy Policy applies to all users of our website located at hangryjoes-food.top, including visitors, registered users, and customers who place orders through our online platform.

1. About Us

Hangry Joe's is a food service business operating within the United States. We provide food ordering and related culinary services through our online platform. For all matters related to this Privacy Policy, you may contact us using the information below:

2. Applicable Laws and Legal Framework

As a business operating within the United States, Hangry Joe's complies with all applicable federal and state privacy laws and regulations, including but not limited to:

• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) — applicable to California residents
• The Federal Trade Commission Act (FTC Act) — governing unfair or deceptive acts and practices in commerce, including privacy and data security
• The Children's Online Privacy Protection Act (COPPA) — protecting the privacy of children under the age of 13
• The CAN-SPAM Act — governing commercial email communications
• The Electronic Communications Privacy Act (ECPA)
• Any other applicable state-level privacy legislation in effect within the United States

We are committed to honoring all rights granted to you under these laws and will update this policy as new legislation comes into effect.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of information we collect are described in detail below:

3.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, contact our support team, or otherwise interact with our website, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (where required for age verification)
• Payment information (processed securely through third-party payment processors; we do not store full card numbers)
• Username and password for registered accounts
• Dietary preferences, allergies, and food customization choices

3.2 Order and Transaction Data

When you place orders through our website, we collect information related to those transactions, including:

• Items ordered and menu selections
• Order history and frequency
• Transaction amounts and payment methods used
• Delivery instructions and preferences
• Timestamps of orders and deliveries
• Customer service communications related to orders

3.3 Usage and Technical Data

When you visit our website, we automatically collect certain technical and behavioral data, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URL and exit pages
• Pages visited and time spent on each page
• Clickstream data and interaction patterns
• Search queries entered on our website
• Error logs and crash reports

3.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For detailed information about our use of cookies, please refer to our Cookie Policy. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the website to function properly, including maintaining your shopping cart and session
• Performance and Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and promotions

3.5 Communications and Feedback Data

If you contact us via email, phone, or through our website's contact form, we collect:

• The content of your messages and inquiries
• Contact details you provide when reaching out
• Records of our responses and any follow-up communications
• Reviews, ratings, and feedback you submit about our food or services

3.6 Location Data

With your permission, we may collect precise or approximate geolocation data from your device to facilitate accurate food delivery, show you relevant nearby options, and improve our delivery services. You may disable location services through your device settings at any time.

4. How We Use Your Information

Hangry Joe's uses the information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery and logistics
• Sending order confirmations, receipts, and delivery updates
• Managing your account and providing access to your order history
• Handling refunds, returns, and dispute resolution
• Accommodating dietary preferences and special instructions

4.2 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests
• Sending important service-related notices and updates
• Notifying you of changes to our menu, policies, or services
• Contacting you in the event of issues with your order

4.3 Analytics and Website Improvement

• Analyzing website traffic and user behavior patterns
• Monitoring and improving website performance and functionality
• Understanding which menu items and features are most popular
• Conducting internal research and business analytics
• Identifying and fixing technical issues and bugs

4.4 Marketing and Promotional Activities

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing messages based on your ordering history and preferences
• Running loyalty programs and promotional campaigns
• Displaying targeted advertisements on third-party platforms
• Conducting surveys and collecting feedback for service improvement

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Hangry Joe's, our users, and the public
• Responding to lawful requests from law enforcement and government authorities

5. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract Performance: Processing necessary to fulfill your orders and deliver services you have requested
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and conducting analytics, provided these interests are not overridden by your rights
• Legal Obligation: Processing required to comply with applicable laws and regulations
• Consent: Where you have provided explicit consent to process your data for specific purposes, such as receiving marketing communications

6. Sharing Your Information with Third Parties

Hangry Joe's does not sell your personal information to third parties. However, we may share your information with carefully selected third parties in the following circumstances:

6.1 Service Providers and Vendors

We engage trusted third-party companies and individuals to perform functions on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually bound to maintain confidentiality and use your data only as directed by us. Our service providers may include:

• Payment processing companies (e.g., Stripe, PayPal)
• Food delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Website analytics providers (e.g., Google Analytics)
• Customer support software providers
• Fraud detection and prevention services

6.2 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, asset sale, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Court orders, subpoenas, or other legal demands
• Requests from law enforcement agencies
• Regulatory investigations or compliance requirements
• To protect our legal rights, safety, or property, or that of our users or others

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or other purposes. This data cannot reasonably be used to identify any individual person.

7. Data Security

Protecting your personal information is a top priority for Hangry Joe's. We implement a comprehensive range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction, including:

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols
• Data Encryption at Rest: Sensitive data stored in our systems is encrypted using robust encryption algorithms
• Secure Payment Processing: Payment card data is processed through PCI DSS-compliant third-party payment processors; we do not store full payment card numbers on our servers
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and security monitoring tools to protect our infrastructure
• Access Controls: Access to personal data is strictly limited to authorized personnel on a need-to-know basis

7.2 Administrative Safeguards

• Regular security training and awareness programs for our staff
• Internal privacy policies and data handling procedures
• Contractual data protection obligations with all third-party service providers
• Regular security audits and vulnerability assessments

7.3 Incident Response

In the event of a data breach or security incident that may affect your personal information, we will notify affected users in accordance with applicable law, including applicable state breach notification laws. We will take prompt steps to investigate, contain, and remediate any security incidents.

8. Your Privacy Rights

Depending on your location within the United States, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the sources, purposes, and third parties with whom we have shared your data
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights
• Right to Data Portability: You have the right to receive your personal information in a portable and, to the extent technically feasible, readily usable format

8.2 General Privacy Rights for All Users

Regardless of your location, we provide the following rights to all of our users:

• Right of Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct or update inaccurate or incomplete information
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications at any time
• Right to Withdraw Consent: Where our processing is based on consent, you may withdraw that consent at any time

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: hangryjoes-food.top

We will respond to your request within 45 days of receipt, or within the timeframe required by applicable law. In some cases, we may need to verify your identity before processing your request. We reserve the right to deny requests that are manifestly unfounded, excessive, or repetitive.

9. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

9.1 Types of Cookies We Use

9.2 Managing Your Cookie Preferences

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website. You may also use browser-based opt-out tools for analytics providers such as Google Analytics by visiting Google Analytics Opt-out Browser Add-on.

For more detailed information about the cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy available on our website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Our general data retention periods are as follows:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data destruction procedures. In some cases, data may be retained longer if required by law or if necessary to resolve an ongoing legal dispute.

11. Children's Privacy

Hangry Joe's is committed to protecting the privacy of children. Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our records.

12. International Data Transfers

Hangry Joe's is based in the United States, and your personal information is primarily stored and processed on servers located within the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

We take appropriate safeguards to ensure that any international transfers of personal data are conducted in compliance with applicable law. These safeguards may include:

• Ensuring that data is only transferred to countries with adequate levels of data protection
• Implementing contractual clauses and data processing agreements with international service providers
• Using standard contractual clauses approved by relevant regulatory authorities where applicable

By using our website or providing your personal information to us, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Hangry Joe's. These links are provided for your convenience and informational purposes only. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

Our website may integrate with third-party services such as Google Analytics, social media sharing buttons (Facebook, Instagram, Twitter/X), and payment processors. These third-party services may collect information about your interactions on our website. Their collection and use of your data are governed by their respective privacy policies.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. We will update this section if and when a standard for DNT is established and we adopt a response to such signals.

California residents may also be entitled to request information about our disclosure of personal information to third parties for direct marketing purposes under California's "Shine the Light" law (California Civil Code Section 1798.83). To make such a request, please contact us at [email protected].

15. Changes to This Privacy Policy

Hangry Joe's reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at hangryjoes-food.top
• Send a notification email to registered users where the changes are significant
• Display a prominent notice on our website for a reasonable period following material changes

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Filing Complaints with Regulatory Authorities

If you believe that Hangry Joe's has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we may attempt to resolve your concern.

If you are not satisfied with our response or believe that we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority. In the United States, you may file a complaint with:

16.1 Federal Trade Commission (FTC)

The FTC enforces federal consumer protection laws, including those relating to privacy and data security:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.2 California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency, which enforces the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

16.3 State Attorneys General

You may also file a complaint with the Attorney General's office in your state, as many state attorneys general enforce state privacy laws and consumer protection statutes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days. For requests related to your rights under the CCPA/CPRA, we will respond within 45 days as required by law, with the option to extend by an additional 45 days where necessary, upon notice to you.

This Privacy Policy was last reviewed and updated on May 13, 2026. All previous versions of this Privacy Policy are superseded by this document.