Refund Policy

Last Updated: May 13, 2026

1. About This Policy

At Hangry Joe's, customer satisfaction is at the heart of everything we do. We understand that situations arise where a refund, exchange, or cancellation may be necessary, and we are committed to handling all such requests fairly, transparently, and in compliance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state regulations.

This Refund Policy applies to all food orders, meal packages, catering services, and any other products or services purchased through our website hangryjoes-food.top or via our direct communication channels.

2. Contact Information for Refund Requests

Before diving into the specifics of our policy, please note that all refund-related inquiries should be directed to our customer service team using the information below:

3. Eligibility Conditions for Refunds

Not all orders will automatically qualify for a refund. Hangry Joe's evaluates each refund request individually based on the following eligibility criteria:

3.1 Qualifying Circumstances

You may be eligible for a full or partial refund under the following conditions:

• Your order was incorrect due to an error on our part (wrong items delivered, missing components, or incorrect quantities).
• The food received was spoiled, contaminated, or otherwise unfit for consumption upon delivery.
• Your order was never delivered within the expected delivery window and no satisfactory explanation was provided.
• You experienced a verified technical error during checkout that resulted in a duplicate charge or incorrect order submission.
• A catering or bulk order was canceled by Hangry Joe's due to unforeseen operational circumstances.
• The product or meal package delivered materially differed from the description provided on our website at the time of ordering.

3.2 Non-Qualifying Circumstances

Refund requests will generally not be approved under the following circumstances:

• You simply changed your mind after placing the order and food preparation has already commenced.
• You provided an incorrect delivery address and the order was delivered to that address.
• You were unavailable at the delivery location at the time of attempted delivery without prior notice to us.
• You claim dissatisfaction with taste or flavor preferences, which are inherently subjective and not considered defects.
• The refund request is submitted beyond the applicable timeframe outlined in Section 4.
• Promotional, discounted, or complimentary items are generally not eligible for refunds unless they arrive defective or incorrect.

4. Timeframes for Refund Requests

Timeliness is critical when it comes to food-related refunds. Because food is a perishable product, we require that all refund requests be submitted within the following timeframes:

Requests submitted after these deadlines may be denied at the sole discretion of Hangry Joe's. We strongly encourage customers to inspect their orders immediately upon receipt and report any issues without delay.

5. Non-Refundable Items and Services

The following items and services are strictly non-refundable under all circumstances:

• Consumed food items: Any food that has been substantially consumed is not eligible for a refund, regardless of any subsequent complaint about quality.
• Special occasion or custom-prepared orders: Meals specifically prepared per your unique request (e.g., dietary restrictions, custom recipes) are non-refundable once preparation has begun.
• Delivery fees: Delivery charges are non-refundable unless the non-delivery was caused entirely by Hangry Joe's or our delivery partners.
• Promotional or gift card purchases: Gift cards and promotional credits are non-refundable and cannot be exchanged for cash.
• Service fees and platform charges: Any administrative or platform service fees are non-refundable.
• Partially consumed catering orders: If a catering order has been partially served and consumed at an event, a refund will not be issued for the consumed portion.

6. How to Request a Refund — Step-by-Step

To ensure your refund request is processed efficiently, please follow the steps outlined below:

7. Refund Processing Times by Payment Method

Once a refund has been approved by Hangry Joe's, the time it takes for the funds to appear in your account varies by payment method. Please refer to the table below:

8. Partial Refunds

In certain circumstances, Hangry Joe's may issue a partial refund rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder was delivered correctly and in acceptable condition.
• A catering order was partially fulfilled due to logistical challenges, and a portion of the services or food was successfully delivered.
• A discount, promotional offer, or coupon was applied to the original order, in which case the refund amount will be proportionally adjusted.
• The customer consumed a portion of the order before discovering an issue with the remaining items.
• Delivery fees or service charges may be excluded from the refunded amount depending on the nature of the complaint.

The exact amount of any partial refund will be determined at the sole discretion of Hangry Joe's after a thorough review of the complaint and supporting evidence.

9. Exchange Policy

Given the perishable nature of food products, traditional item-for-item exchanges are not always possible. However, Hangry Joe's offers the following exchange options where feasible:

• Replacement Order: If your original order was incorrect or defective and you would like the correct items delivered, we will arrange a replacement order at no additional cost, subject to availability and delivery feasibility.
• Menu Substitution: If a specific menu item is unavailable for replacement, we will offer a comparable substitute of equal or greater value, subject to your approval.
• Store Credit: In cases where a physical replacement is not possible, we may offer store credit equivalent to the value of the affected items, which can be applied to a future order.

Exchange requests must be submitted within the same timeframes applicable to refund requests as outlined in Section 4. Exchanges are subject to availability and operational feasibility at the time of the request.

10. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

10.1 Cancellation Before Food Preparation Begins

If you cancel your order before food preparation has commenced, you are entitled to a full refund of the amount paid, including any applicable delivery fees. To cancel an order before preparation begins, please contact us immediately at [email protected]. Due to the speed at which food preparation begins, this window may be very short — typically 5 to 10 minutes from the time the order is confirmed.

10.2 Cancellation After Food Preparation Has Begun

Once food preparation has begun, cancellations will not be accepted, and no refund will be issued. This is due to the immediate and irreversible nature of food preparation and the associated costs already incurred.

10.3 Cancellation of Catering Orders

For catering or bulk food orders, cancellations are subject to the following schedule:

11. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, Hangry Joe's provides the following dispute resolution process in accordance with applicable United States laws, including the FTC Act:

11.1 Internal Escalation

If your initial refund request was denied or you believe the resolution offered was inadequate, you may request an escalation review by sending an email to [email protected] with the subject line: "Escalation Request – [Your Order Number]". Please include your original refund request details and the reason you believe the decision should be reviewed. A senior member of our team will review your case and respond within 5 business days.

11.2 Chargeback Rights

As a consumer in the United States, you retain the right to dispute charges with your credit card issuer or bank through a chargeback process if you believe you were charged incorrectly or did not receive the goods or services as described. We encourage customers to contact us first to resolve disputes directly before initiating a chargeback, as we are committed to reaching a fair resolution.

11.3 Third-Party Mediation

If an internal resolution cannot be reached, either party may seek non-binding mediation through a recognized third-party mediator. The costs of mediation shall be shared equally between both parties unless otherwise agreed.

11.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States. Consumers may also have rights under applicable state laws, including consumer protection statutes in their state of residence.

12. Fraud Prevention

Hangry Joe's actively monitors refund requests for patterns of abuse or fraudulent activity. Customers who repeatedly submit unfounded or fraudulent refund claims may be subject to account suspension, permanent banning from our platform, and potential referral to appropriate legal authorities. We reserve the right to deny refund requests that we determine, in good faith, to be abusive or fraudulent in nature.

13. Changes to This Policy

Hangry Joe's reserves the right to modify, update, or amend this Refund Policy at any time. Changes will be effective immediately upon posting to our website at hangryjoes-food.top. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

14. Consumer Rights Under U.S. Law

As a consumer in the United States, you have certain rights protected under federal and state law. The FTC Act prohibits unfair or deceptive acts or practices in commerce, and Hangry Joe's is committed to operating in full compliance with these standards. Nothing in this Refund Policy is intended to limit or waive any rights you may have under applicable federal or state consumer protection laws.

If you believe your consumer rights have been violated, you may also file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or contact your state's Attorney General's office for further assistance.

15. Contact Us

If you have any questions, concerns, or require assistance regarding this Refund Policy or any aspect of a refund request, please do not hesitate to reach out to our dedicated customer support team:

We are dedicated to resolving all concerns promptly and fairly. Thank you for choosing Hangry Joe's — we value your trust and your business.